Practice Information

Confidentiality & Information Sharing

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases

Anonymised patient information will be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know.

Health Board

We hold a General Medical Services (GMS) contract with Greater Glasgow and Clyde NHS Board (GGCNHSB). Dalian House, PO Box 15329, 350 St Vincent St, Glasgow G3 8YZ Tel 0141 201 4444.

Suggestions and Complaints

We aim to provide the best possible service to our patients. However, we are aware things can go wrong resulting in a patient feeling they have a genuine cause for complaint. If such a situation arises, we would wish for the matter to be settled as quickly, and as amicably as possible. Speak to whomever you feel most comfortable.your GP, our practice manager or our reception staff - who will deal with your complaint as promptly and professionally as possible. We operate a practice complaints procedure as part of a NHS system for dealing with complaints. Further written information is available on the complaints procedure from reception. We would welcome any of our patients to join our patient group. We meet once per year to discuss the results of our patient survey and to receive feedback on our services. Please speak to our practice manager if you are interested in joining this group.

Zero Tolerance Policy

Any personal, abusive and/or aggressive comments, cursing, swearing, physical contact and/or aggressive gestures are considered aggressive behaviour and will not be tolerated. The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a member of staff, other patient, or who damages property. All instances of actual physical abuse on any member of staff, by a patient or their relatives will be reported to the police as an assault.

Your Rights and Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too. We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • Advise and inform you of the steps you can take to pro-mote good health and a healthy lifestyle.

We ask that you:

  • Let us know if you cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address, or telephone number. Please ensure we have your correct telephone number, even if it is ex-directory.